Frequently Asked Questions

Help us help you

Do I need a referral from my GP?

Not at all. While some people may be referred to us by their regular GP or a specialist, you are most welcome to come in to either book an appointment with any of our clinicians or be shown around our newly fitted out clinic.

How much will it cost me?

When seeing one of our GPs, bulk billing is available for Children under 16, Pensioners and Health Care Card holders, with a 10% discount for Adolescents under 18 and Students.

For those outside the eligibility criteria, standard Medicare rebates still apply.

E.g. a Standard consult at $80.00 will only cost you $41.25, while a Long consult at $120.00 will only cost you $44.95.

Our Allied Health (Physio, Dietitian and Psychology) appointment costs vary between clinician types, with a 10% discount for Children under 18, Students and Pensioners, and 25% discount for Health Care Card holders.

Medicare Plans such as Chronic Disease Management (CDM) Plans, Mental Health Treatment (MHT) Plans and Eating Disorder Treatment and Management (EDTM) Plans made either by your regular GP or one of ours, provide a significant cost reduction when seeing our Allied Health clinicians.

Private Health rebates are available for Allied Health appointments, with the amount varying depending on your level of cover, with Zip Pay also available if you wish to divide a payment into instalments.

Should a person who is a Health Care Card holder choose to complete our 12 Week Start-Up (12WSU) to assist in their weight management, if they were eligible for both CDM (e.g. diabetes, hypertension, etc) and MHT (e.g. anxiety, depression, etc) Plans, the average cost per week for them over the 12 weeks would be less than $25/week.

For more information feel free to call our admin team on (08) 6263 7778 or email

Why can’t I control my weight?

The simple answer is that it’s complex. The answer differs depending on the person, with usually multiple factors involved. In most people, it’s a combination of less than ideal food and movement habits, altered mental health state, poor/not enough sleep and altered gut health. The problem is, each of these affects the other, causing a negative cycle. Our job is to find the root cause.

What do I wear to an appointment?

Wear whatever is comfortable to you. If you’re planning to see the Physio for an injury or for some exercises, best to wear trousers/shorts instead of a skirt or dress.

Can I get Medicare or Private Health rebates?

Yes you can. We accept Medicare and all Private Health cards. Medicare can provide rebates for your Allied Health (Physio/Dietitian/Psych) appointments if you are eligible, as well as general GP consults. Your level of Private Health rebates depends on your level of cover.

Should I bring in results from wearable trackers and watches?

Yes please, if you have any. Wearables are becoming increasingly popular and can carry important health data that can assist us in best assessing your health and any recent change.

Can I bring someone to the appointment with me?

We prefer it if possible. Having a partner/friend/the whole family present can provide support, as well as help remember important details discussed during your consults.

What should I bring to my appointment?

If you have any results from previous blood tests or diagnostic imaging (X-ray/MRI, etc) that you think may be relevant, please bring them in. Sometimes we can access these results online, with your permission. Otherwise, just bring yourself with a smile and we’ll take care of the rest!

Is there parking onsite?

Parking is available at the front of the building, as well as at Nations Church next door, who have been very kind in allowing us to park there if required. There is also verge parking both in front of our building and also in front of Nations Church.

Is there a joining fee?

No joining fee, no administrative fees and no credit card surcharges.

How are you different from every other weight management service?

Most weight management services are not medically based, meaning they can’t provide medical advice, manage your medication or diagnose any conditions related to your weight.

Many food-based services are not allowed to sign up people over the age of 65 or under the age of 15, diabetics, vegans, women who are pregnant or breastfeeding or those with any diagnosed heart, kidney or liver problems.

We are qualified and trained to treat people of all ages, levels of health, women through all stages of life and people of any food preference, allergy or intolerance.

Am I allowed to record a conversation with a clinician during a consult?

It can be very helpful to have a recorded consult to listen to at a later stage and help remember key points discussed. If you are considering recording a conversation, please let your clinician know in advance and be sure everyone in the room has given consent before recording.

Should I bring in any previous test results or list of my medications?

Yes. If you have any results from previous blood tests or diagnostic imaging (X-ray/MRI, etc) that you think may be relevant, please bring them in. A medication list is also helpful if you already have one. We can often request this information either from your GP or online if available through My Health Record, with your permission.

Should I tell the GP if I’m taking any supplements or vitamins?

Yes, please do. Many people feel uncomfortable discussing supplements and alternative remedies with their GP, in case the GP will either treat them differently or discourage their use.

With growing research in the role supplements and probiotics/prebiotics can play in optimising our health, we are open to discussion with regard to your current or planned regimen.

For any other burning questions, feel free to email us on